Return Policy

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J.H. Larson Company Return Policy

All cash sales are final. No exceptions.

Wire and conduit cuts are non- returnable. No exceptions.

Returns less than $50 cannot be processed.

 
Non-Stock and Special Order Material:
All non-stock returns must have prior authorization from the manufacturer. Any restocking charge and freight to and from the factory will not be credited. Credit will not be issued to the customer until JH LARSON has received credit from the manufacturer. If return is denied by the manufacturer no credit will be issued to the customer.


Warranty and Defective Material:
Credit will be issued based on the terms of the manufacturer. JH LARSON does not warranty any products. JH LARSON will assist in facilitating warranty claims, but the manufacturer has the final say in the outcome. Some products are “repair or exchange only” and may not be returned for credit. Any labor incurred by the customer to rectify the problem must have prior approval from the manufacturer. Any labor charges incurred without prior approval will not be reimbursed by JH LARSON. JH LARSON Invoice must be provided.


JH LARSON Ordering Errors:
JH LARSON must be notified within 30 days of receipt of items shipped in error. Any items in excess of 30 days must have approval of Branch Manager to receive credit or exchange.


Stock Merchandise:
Returns must have prior approval.  JH LARSON invoice must be provided.  Materials must be in saleable condition and purchased less than 90 days prior.  After 90 days a 25% restocking fee will be assessed.  If an invoice cannot be provided, a 50% restocking fee will be assessed and only credited if it is a stock item for JH LARSON.  JH LARSON may refuse credit for item that have no invoice provided or are not in saleable condition.  Material returned 6 months after date of purchase may be denied credit and subject to corporate approval.    


Unauthorized Material:
Material returned to JH LARSON without prior approval will be held until the customer is contacted for disposition. If no response is received from the customer within 7 days material will be disposed of. If material is returned to the customer it will be at their expense.


Damaged Material:
It is the responsibility of the customer to report and file a claim with the carrier for any damaged material shipped directly to them from the manufacturer. If the damaged material is shipped from a JH LARSON inventory the customer must notify JH LARSON within 24 hours of delivery.

January 1, 2016